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As competition and customer choice are
introduced in the electric industry, most utilities are rapidly unbundling
their different business segments and identifying cost centers, as well as
frantically scrambling to build relationships with customers, relationships
they saw as untouchable in the regulated franchise they ran for most of the
20th Century. But electric cooperatives are different. Old Dominion Electric Cooperative and its 12 member electric distribution cooperatives are VERY different. They don't have to unbundle because they were never bundled to begin with. Having separate cost centers for generation, transmission and distribution of electricity has always been the way they've operated. And relationships with customers? Old Dominion's systems have relationships of proven reliability and earned trust that go back 60 plus years. In fact, those served by these 12 local cooperatives are more than customers; they're also owners of the cooperative. They've got a vested interest in the business. Local service, proven reliability, competitive rates, strong customer relationships, and some of the most popular areas on the East Coast to live, work and play constitute some of the reasons why Old Dominion and its 12 systems are excited as the dawn of customer choice draws near. Old Dominion's systems are eager to bring their legendary service quality to new and different customers, as well as continuing to deliver quality service to existing customers. |
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